My products and programmes are digital, and you get access straight away. Many of my programmes also include time with me: calls, coaching and feedback. What you’re paying for is my expertise and my time, and once that time has been given, it can’t be handed back. So I don’t offer refunds if you change your mind.
Instead, many of my programmes come with my guarantee: when you put what you learn into action and show up for the support provided, if you haven’t achieved the result the programme promises, I’ll keep coaching you for another three months at no extra charge. Each programme’s page sets out whether it carries the guarantee and exactly what’s included.
If something isn’t working as it should, for example you can’t access what you’ve bought, email me at carrie@enlightenusolutions.com and I’ll put it right. None of this affects your rights under the Australian Consumer Law.